QlikMapsQlikMapsFAQ/Common ScenariosInstallation & EnvironmentI just installed QlikMaps, why are the QlikMaps objects not showing?

I just installed QlikMaps, why are the QlikMaps objects not showing?

After installation, you may find that QlikMaps objects are not showing, even on a QlikMaps Demo QVW.

Check your installation folders

Make sure that you've followed the installation instructions.

Note that if you're installing QlikMaps on QlikView Server that also has QlikView Desktop, double-clicking the QAR files (which would be typical for installation on QlikView Desktop) will not install the files to the Server Extension directory. You can manually unzip the files in the proper directory, or modify some settings per our guide for Using QlikView Desktop client on a server.

Make sure there are not redundant folders

Make sure there are not redundant folders

Due to the way that certain zipping programs unzip files, you may have an extra level of folders inside the installation directories.

Your folders may look like: C:\ProgramData\QlikTech\QlikViewServer\Extensions\Objects\QlikMaps_For_MQ_Points\QlikMaps_For_MQ_Points. In this case, QlikView will not be able to properly read the QlikMaps files, and will display the "Unknown Chart Type" error when attempting to show QlikMaps objects.

A quick way to validate if QlikMaps has been installed incorrectly is to navigate to http://<servername>/QvAJAXZfc/QvsViewClient.aspx?public=only&name=Extensions/QlikMaps_For_MQ_Polygons/Icon.png . If the URL should return a QlikMaps icon as it is shown in the example above. If instead

<result><message text="Empty response" /></result>

is shown, it is likely that QlikMaps has been installed incorrectly.

To resolve this, copy the innermost folder and paste to the /Extensions/Objects directory. The ending directory structure should look like: C:\ProgramData\QlikTech\QlikViewServer\Extensions\Objects\QlikMaps_For_MQ_Points. The files should be directly inside each folder, rather than inside an additional QlikMaps folder.