Online Support
We recommend submit your request through support.analytics8.com, however if you prefer you can also contact us by phone or online.
Support site
We have an online ticketing support center: support.analytics8.com
Required information
At a minimum, you should always send the following information with every support request:
- The QlikMaps version number
- Full technical information including:
- QlikView Desktop full version number (e.g. X.XX.XXXX)
- QlikView Server full version number (e.g. X.XX.XXXX)
- Browsers and browser versions affected by the problem
- A full and clear description of the problem being encountered and the severity. Please include screen-shots and steps to reproduce any errors
- If possible, include an example QlikView document (.qvw) which demonstrates the problem
Support questions
You may be asked some or all of the following questions:
- Have you verified that the QlikMaps folders are located in the correct place? (Check the "Verify Directory Structure" section in this article [Win7/2008/2012] or this article [WinXP/2003])
- What version of Internet Explorer (IE) do you have installed on your machine?
- Have you added the appropriate sites to your Trusted Sites list? (See this article for more information)
- Are you seeing this issue in the QlikView Desktop client, through AccessPoint, or both?
- If through AccessPoint, what browser and version are you using (“Chrome 26”, “IE10”, etc.)?
- Are you seeing this issue with the QlikMaps Demo QVW for your QlikMaps version (available on the QlikMaps download site)?
Additional information
For items excluded from “First-Line Support”, Analytics8 can assist on a time and materials basis.