Support

We recommend you submit support requests through support.analytics8.com, however if you prefer you can also contact us by phone.

Support site

We have an online ticketing support center: support.analytics8.com

 

By phone

Our phone support line is: 312-999-1580.

Note: The support phone line is staffed from 9am to 5pm CST Monday - Friday excluding holidays.

 

Required information

At a minimum, you should always send the following information with every support request:

  • The UniverseBridge version number
  • Full technical information including:
    • BOBJ full version number (e.g. X.XX.XXXX)
    • Web Server type and full version number (e.g. X.XX.XXXX)
    • Browsers and browser versions affected by the problem
    • Tool using connection (Tableau, QlikView, etc.)
  • A full and clear description of the problem being encountered and the severity. Please include screen-shots and steps to reproduce any errors
 

Additional information

For items excluded from “First-Line Support”, Analytics8 can assist on a time and materials basis.