We recommend you submit support requests through support.analytics8.com, however if you prefer you can also contact us by phone.
We have an online ticketing support center: support.analytics8.com
Our phone support line is: 312-999-1580.
Note: The support phone line is staffed from 9am to 5pm CST Monday - Friday excluding holidays.
At a minimum, you should always send the following information with every support request:
- The UniverseBridge version number
- Full technical information including:
- BOBJ full version number (e.g. X.XX.XXXX)
- Web Server type and full version number (e.g. X.XX.XXXX)
- Browsers and browser versions affected by the problem
- Tool using connection (Tableau, QlikView, etc.)
- A full and clear description of the problem being encountered and the severity. Please include screen-shots and steps to reproduce any errors
For items excluded from “First-Line Support”, Analytics8 can assist on a time and materials basis.